FAQ

• Q: What devices is this product compatible with?

  A: Full compatibility:Charge by cable & wirelessiPhone12/13/14/15/16/17 All Series
  
  
  
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• Q: Does it overheat in use in weather like California?

  A: Charging generates heat, but it won't exceed 114F (a saafe range),sothere's no need to worry about safetyNote: Avoid hot and humid environments and direct sunlight.
  
  
  
  
  
  

• Q:Does this product charge fast?

  A: This product utilizes standard charging power: 15W MagsSafe WirelessCharging & 22.5W Wired Charging
  
  
  
  
  

• Q:What if it won't charge or is slow to charge?

  A: 1. Please make sure that the thickness of the case does not exceed 3mm and that there is no obstructionbetween the phone and the case;2. After the phone is charged to 75%, the power of wireless charging will be reduced to protect the batterylife, and after 75%, using 22.5W wired charging will solve this problem.
  
  
  

• Q: The capacity of the battery is 5000mAh, what does the rated capacity of 3000mAh mean?

  A: Using a wireless charger will lose some of its power, so it can only 3000mAh capacity