FAQ

• Q：Is it normal for my phone/power bank to get warm with MagSafe charging?

  A: Slight warmth is normal during fast wireless charging. To reduce heat, use a MagSafe-compatible non-metallic case. For gaming/high temp scenarios, use the 65W wired mode for better stability.
  

• Q: Can I use any phone case with this power bank?

  A: We recommend MagSafe-certified cases for optimal magnetic alignment and charging efficiency. Thick/metal cases cause overheating and slow speeds. If your case is incompatible, use the 65W wired mode instead.
  
  
  
  

• Q: Why does wireless charging stop or slow down suddenly?

  A: This is usually caused by:

  1、Non-MagSafe/thick cases;

  2、 High-temperature environments;

  3、Phone overheating from high-load apps. Move to a cool place, remove thick cases, or switch to the 65W wired mode.
  
  
  
  
  
  

• Q：When should I use the 65W wired charging mode?

  A：Use the 65W wired mode when: 1) You need the fastest charging speed; 2) Gaming/using high-load apps; 3) Your case is not MagSafe-compatible; 4) You want less heat. The detachable cable works for phones and other USB-C devices.

• Q：How can I prevent overheating during charging?

  A：Follow these tips:

  1、Use a thin, MagSafe-compatible non-metallic case;

  2、Avoid charging in direct sunlight/pockets;

  3、Close high-load apps while charging;

  4、Switch to the 65W wired mode if temperatures rise.